Protection under Australian Consumer Law
As a learner undertaking a vocational education and training course, you are protected under Australian Consumer Law and under State and Territory consumer protection laws. These protections include areas such as unfair contract terms, the consumer guarantees, to statutory a cooling-off period, and unscrupulous sales practices. You can find out more information about your rights as a consumer from the Australian Consumer Law website which includes a range of helpful guides relating to specific areas of protection. Please visit the following site for more information: Australian Consumer Law.
Tocal College Student Handbook
The Tocal College Student Handbook PDF, 29608.93 KB contains information about Tocal College and is full of useful advice to assist you while you complete your training with us. It will provide you with information about:
- How we can support you to achieve your training goals
- Safety and wellbeing
- How to use our systems and services
- Understanding your rights and responsibilities
Tocal College Policies
| Fees and Refunds Policy | |
| Complaints Handling Policy | Complaints Policy PDF, 1003.86 KB |
| Complaints and Feedback Form | |
| Appeals Policy | Appeals Policy PDF, 608.42 KB |
| Appeals Request Form | Appeals Form PDF, 536.51 KB |
| Recognition of Prior Learning Policy | RPL Policy PDF, 156.63 KB |
Privacy - Personal Information Policy.pdf Under the Data Provision Requirements 2012, Tocal College is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). | |
Language, Literacy, Numeracy and Digital Capability Policy The purpose of this policy and related procedure is to establish guidelines to identify students in need of LLN support and establish staff guidelines to assist students with LLN needs. | Language, Literacy, Numeracy and Digital Capability Policy (PDF, 845.6 KB) |
| Disability Diversity Equity and Inclusion Policy | Disability Diversity Equity and Inclusion Policy PDF, 886.28 KB |
| Student Support and Wellbeing Policy | Student Support and Wellbeing Policy PDF, 1104.03 KB |
| Plagiarism and Artificial Intelligence (AI) Policy | Plagiarism and AI Policy PDF, 258.13 KB |
| Internet and Social Media Policy | |
| Bullying, Discrimination and Harassment Policy | Bullying Discrimination and Harassment Policy PDF, 305.32 KB |
| Sexual Misconduct Policy | |
| Alcohol and Other Drugs Policy | |
| Alcohol and Drug Testing Policy (full-time and trainee students only) |
Full-time Students and Trainees
Information on specific policies and procedures for full-time and trainee students are in the Full-time Programs Course Guide PDF, 7307.8 KB.I
Visitor Access Policy for Tocal College CB Alexander Campus, Paterson
Online Community Guidelines
Tocal newsletter
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