Complaints and grievances policy
- If you have a complaint, contact the appropriate College staff member (usually your course coordinator, tutor or skills recognition case officer). They will try to solve the problem with you, and will also help you to fill out a complaint form if required.
- If you do not agree with the way your complaint is resolved you can appeal to the Principal. If you still disagree with the outcome you have the right to have an independent person (someone who is acceptable to you and to the College) recommend what should happen. The College staff member will explain this to you.
- If are not satisfied with the handling of your complaint by the College, or there are extenuating circumstances that preclude you from lodging your complaint directly with the College, there are two further ways to lodge your complaint:
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- with NSW DPI. Details are provided at www.dpi.nsw.gov.au
- with the College’s registering body (NSW VETAB) or the National Training Complaints Hotline, telephone: 1800 000 674. Complaints to the National Training Complaints Hotline are referred to the appropriate registering body.
